Home > Privacy

In Store Solutions Privacy Statement

The FREETALK brand is owned by In Store Solutions. Your privacy is important to In Store Solutions. Therefore, In Store Solutions is committed to respecting your privacy and the confidentiality of your personal data, traffic data and communications content.

In Store Solutions s.l. incorporated under the laws of Spain, registered office at

Av/ Jaume 1 Number 76, 4th Floor, 17001 Girona, Spain

is collecting and processing your personal information under this Privacy Statement.

This Privacy Statement is designed to assist you in understanding how In Store Solutions uses and safeguards the information you provide in using In Store Solutions’ websites and/or In Store Solutions’ products.

 

1. WHAT IS IN STORE SOLUTIONS AND WHAT PRODUCTS DOES IT OFFER?

Through its websites, In Store Solutions s.l. offers consumer electronics hardware and business services.

 

2. WHAT INFORMATION DOES IN STORE SOLUTIONS COLLECT?

In Store Solutions may gather and process information about you, including (but not limited to) information in the following categories:

(a) Identification data (e.g. name, address, telephone, email address);

(b) Profile information (e.g. age, sex, country of residence and any information that you choose to make available to others as part of your user profile);

(c) Electronic identification data (e.g. IP addresses, cookies);

(d) Banking and payment information (credit card information, account number);

(e) Survey results and information about your usage of our products and websites

(f) Products or services ordered and delivered;

(g) Correspondence between you and In Store Solutions

 

3. HOW DOES IN STORE SOLUTIONS USE THIS INFORMATION AND FOR WHAT PURPOSE?

Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. In Store Solutions collects and processes, or has third party service providers acting on In Store Solutions’s behalf collecting and processing, personal data relating to you, as permitted or necessary to:

  • provide communication products
  • take, process or deliver orders made via our websites, invoice you or notify you of the status of your order;
  • provide other services for you (as described when we collect the information);
  • register products that you have purchased with the manufacturer or service provider for warranty or technical support;
  • provide you with customer support and troubleshoot problems;
  • process voucher redemption claims;
  • compare information for accuracy;
  • inform you about service updates and faults;
  • request feedback or participation in on-line surveys;
  • resolve disputes;
  • verify your identity;
  • customize, measure, and improve our products and websites content and layout;
  • provide and invoice certain joint services with our strategic partners such as registration, transactions and customer support;
  • organise and carry out In Store Solutions’ marketing or promotional operations/offers, contests, games and similar events; and
  • protect your and In Store Solutions’ interests, including in particular to enforce our Terms and Conditions and fight against fraud;

 

4. TO WHOM DOES IN STORE SOLUTIONS TRANSFER YOUR PERSONAL INFORMATION?

Except as provided below, In Store Solutions shall not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content to any third party without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities.

In Store Solutions may disclose personal information to respond to legal requirements, to protect In Store Solutions’ interests, to enforce our policies or to protect anyone's rights, property, or safety.

In order to provide you with In Store Solutions’ products you have requested, In Store Solutions may sometimes, if necessary, share your personal and traffic data with carriers, partner service providers and/or agents, and/or the third party banking organizations or other providers of payment, email delivery, analytical services, customer support, or hosting services. In Store Solutions will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation.

Some In Store Solutions’ products may be co-branded and offered together with or via a partner company. If you register for or use such products, you consent to both In Store Solutions and the partner company’s use of personal data collected in connection with the co-branded product.

Your information may be stored and processed in any country in which In Store Solutions maintain facilities, including outside of the EU. In this regard, or for purposes of sharing or disclosing data in accordance with this article 4, In Store Solutions reserves the right to transfer information outside of your country. By using In Store Solutions websites or products you consent to any such transfer of information outside of your country. As In Store Solutions continues to develop its business, In Store Solutions might sell or buy subsidiaries or business units. In such transactions as well as in the event In Store Solutions, or substantially all of its assets are acquired by a third party, personal information of In Store Solutions’ users will generally be one of the transferred business assets. We reserve the right to include your personal information, collected as an asset, in any such transfer to a third party.

 

5. WHAT ARE COOKIES AND GIFS HOW DOES IN STORE SOLUTIONS USE THEM?

Cookies are pieces of information that the In Store Solutions may store on your computer's hard drive in order to help web applications to recognize you or your or preferences. In Store Solutions also uses cookies embedded in the browser of the In Store Solutions software client. In Store Solutions's cookies may contain identifying information. Cookies enable In Store Solutions to gain information about the use of its websites. This information may be analyzed by third parties on our behalf.

The Help option on the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Clear Gifs

In Store Solutions web pages may include clear gifs. Clear gifs (also known as web-beacons) are tiny graphics with a unique identifier, which are used to count your visits to the page (but which do not retain any personally identifiable information). In addition, In Store Solutions uses clear gifs in our HTML-based emails to let us know which emails have been opened and acted upon. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

 

6. LINKED WEBSITES AND THIRD PARTY APPLICATIONS

In Store Solutions websites may contain links that will let you leave In Store Solutions’ website and access another website. Linked websites are not under the control of In Store Solutions and it is possible that these websites have a different privacy policy. The Privacy Statement applies solely to personal information that is acquired on the websites or through your use of products, so In Store Solutions urges you to be careful when you enter any personal information online. In Store Solutions accepts no responsibility or liability for these other websites.

 

7. HOW DOES IN STORE SOLUTIONS PROTECT YOUR PERSONAL INFORMATION?

In Store Solutions shall take appropriate organizational and technical measures to protect the personal data and traffic data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation. Your personal and traffic data can only be accessed by authorized employees or consultants of In Store Solutions that need to have access to this data in order to be able to fulfil their given duties.

 

8. CONTACTING YOU

In Store Solutions may from time to time ask you to provide information on your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on the website or any survey that you accept to take part in is used for the purposes of reviewing this feedback and improving In Store Solutions products and websites.

In Store Solutions may contact you to send you messages about faults and service issues. Further, In Store Solutions reserves the right to use email to notify you of any eventual claims related to your use of In Store Solutions websites and/or products, including without limitation claims of violation of third party rights.

In Store Solutions may also use email to keep you up to date with news about the products that you have purchased and/or to inform you about other In Store Solutions’ products or other information. You can opt-out of the receipt of alerts and/or promotional emails by clicking the ‘unsubscribe’ link on the email that you receive.

If you have registered for or use co-branded products, the emails you receive may be from our partner company, acting on In Store Solutions’ behalf.

 

9. CAN THIS PRIVACY STATEMENT BE MODIFIED?

In Store Solutions reserves the right to modify the provisions of this Privacy Statement if deemed necessary. We will inform you of these changes by publishing the revised Privacy Statement at www.freetalk.me and www.instoresolutions.com. The revised Privacy Statement shall become effective within thirty (30) days of such publishing, unless you expressly accept the revised statement earlier by clicking on the accept button. You agree that the express acceptance by you, or your continued use of In Store Solutions products after the notice period of thirty (30) days, shall constitute your acceptance of the Privacy Statement.

 

10. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU CONTACT IN STORE SOLUTIONS?

You have the right to access and, where relevant, to amend your personal information. We will respond to requests to view, correct, complete or remove your personal information within a reasonable period of time and upon verification of your identity. Please address any questions to support@instoresolutions.com.

In Store Solutions will use its best endeavours to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes.

 

11. HOW LONG IS YOUR PERSONAL DATA KEPT BY IN STORE SOLUTIONS?

In Store Solutions will retain your information for as long as is necessary to: (1) fulfil any of the Purposes (as defined in article 3 of this Privacy Statement) or (2) comply with applicable legislation, regulatory requests and relevant orders from competent courts.