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FAQ

Serial Headset

My plug-in headset and microphone isn’t working

If you are having any problems we suggest, as first step, re-starting your computer. Manuals for our products can be found here.

Possible causes for your problem:

The audio cable has been incorrectly connected to the sound card.
The volume in the operating system is too low.
Make sure the MUTE is not selected in your system settings.
The sound and audio devices settings are not set correctly.
Check the sound card connection. If necessary, see the instruction manual provided with your sound card.
The Skype settings may not be correct. If you are in a PC, open Skype Go to Tools >Options >Audio settings. Click on drop box beside Microphone and Speakers. Change selection to appropriate choice. Ensure that the volume is not set too low to hear. Please test this by using the “Make a free test call” option. Your Voice and the Audio should register on the volume scale. If you need further information please see www.skype.com/help/guides/ for complete instructions for Skype settings and usage.
If you are on a Mac, go to Skype >Preferences and select the Audio option. Change the Input and Output fields to the new option on the dropdown menu (NOT the Built-in).

USB Headset

My USB Headset isn't working

If you are having any problems we suggest, as a routine first step, re-starting your computer. Manuals for our products can be found here.

Possible causes for your problem:

Try USB plug in different USB slot on computer.
The volume in the operating system is too low.
Make sure the MUTE is not selected in your system settings.
The sound and audio devices settings are not set correctly.
The Skype settings may not be correct. Open Skype Go to Tools >Options >Audio settings. Click on drop box beside Microphone and Speakers. Change selection to appropriate choice. Ensure that the volume is not set too low to hear.
The Skype settings may not be correct. Open Skype Go to Tools >Options >Audio settings. Click on drop box beside Microphone and Speakers. Change selection to appropriate choice. Ensure that the volume is not set too low to hear. Please test this by using the “Make a free test call” option. Your Voice and the Audio should register on the volume scale. If you need further information please see www.skype.com/help/guides/ for complete instructions for Skype settings and usage.
If you are on a Mac, go to Skype >Preferences and select the Audio option. Change the Input and Output fields to the VoIP option on the dropdown menu (NOT the Built-in).

Everyman Headset for Mac users

Instructions

When you plug the Everyman Headset into the Mac in the first time, the OS automatically changes the Audio setting to mute. This setting needs to be manually changed back to unmute in order to hear Audio. This setting will be saved in the memory so you should not need to change the setting again after the initial settings change.

You will also have to go to Skype >Preferences and select the Audio option. Change the Input and Output fields to the Everyman option on the dropdown menu (NOT the Built-in).

Wireless Headset

My Wireless Headset isn't working

If you are having any problems we suggest, as a routine first step, re-starting your computer. Manuals for our products can be found here.

Possible causes for your problem:

Ensure the headset is charged.
The volume in the operating system is too low.
Make sure the MUTE is not selected in your system settings.
The sound and audio devices settings are not set correctly.
Ensure the microphone is in the down position (i.e. at least 90 degrees to headband).
Try the USB dongle in a different USB slot to ensure it is reloaded.
Re-linking the headset and USB dongle. Press and hold the link (pair) button on the dongle for 5 seconds then press and hold the link (pair) button on the headset for 5 seconds or until the LED light is solidly lit. This forces the two components to re-link channels for communication.
The Skype settings may not be correct. Open Skype Go to Tools >Options >Audio settings. Click on drop box beside Microphone and Speakers. Change selection to Avnera Audio Device. Ensure that the volume is not set too low to hear. Please test this by using the “Make a free test call” option. Your Voice and the Audio should register on the volume scale. If you need further information please see www.skype.com/help/guides/ for complete instructions for Skype settings and usage.
If you are on a Mac, go to Skype >Preferences and select the Audio option. Change the Input and Output fields to the Avenera option on the dropdown menu (NOT the Built-in).

If none of the above solves the problem try:

Resetting the headset by inserting a paper clip into the pin hole near the charging cable slot.

Computer does not find headset

Please try the following steps with the USB dongle plugged into your computer:

Click Start > right click My Computer > click Manage
Click Device Manager > click Computer name at top of list
Right click the Computer Name – click scan for Hardware changes
Click (+) beside Universal Serial Bus Controllers – look for any yellow warning flags
If there is, right click this device > click properties
Properties window will open > click drivers tab
Hardware Update Wizard will open
Check No, not at this time > Next
Click Install the software automatically > Next >
Click > Finish

This should force the computer to try and find the driver and install. Restart your computer and test headset again.

Advanced Functions (may not work on all computers)

Skype calls can be answered and ended using the headset buttons. These functions have to be enabled using the Skype user interface. To do this go to:

Skype- Tools >Options >Advanced >Hotkeys
Check the box beside Enable keyboard shortcuts
To answer calls press the headset Link button
To end calls press the headset Link button for 2 seconds

Battery questions

When brand new and fully charged the headset should have up to 5.5 hours of continuous listening capacity. Due to the physical nature of batteries, the charging time may become longer and the actual capacity of the battery may decrease over a prolonged period of time. The battery is not replaceable.

Buddy Web Camera

My Buddy webcam isn’t working

The driver is in the USB plug. There is no need to install a driver; your computer should detect a new USB device when the camera is plugged in. If this is not happening, try plugging into a different USB port.

If you are having any problems we suggest, as a routine first step, re-starting your computer. Check that your webcam is connected and not in use by another program. Manuals for our products can be found here.

To set up your webcam

Please follow these steps:

Open Skype go to Tools > Options > General > Video Settings

Click on drop box beside Select Webcam: Ensure that the USB Video Device is selected. When your webcam is functioning you will see yourself displayed. Ensure that the lens cap has been removed and turn lens to adjust camera focus.

The screen is black

This is normally an indication that a camera was previously loaded on your computer. There is a conflict with an older web camera installation which is hampering the installation of your new purchase.

Please delete all old installed web camera drivers you have on your computer. To do this:

Go to START > Control Panel > Uninstall Programs and select all web camera drivers to uninstall.

Once you have uninstalled old versions please try the installation process again.

Problems with Skype Settings

Please see www.skype.com/help/guides/ for complete instructions for Skype settings and usage.

Rectangular black web cams

Camera drivers may need to be installed. Ensure you have the latest driver for the camera. To download the latest driver, type the model number into the search box on www.instoreshop.com/support/.

I don't know how to set up my webcam