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Privacy Policy

Table of Contents


    1. General Information
    2. What is and what products does it offer?
    3. What is Personal Information?
    4. What is Anonymous Information?
    5. What anonymous information does Freetalk Connect collect on and how does it use it?
    6. What personal information does Freetalk Connect collect on
    7. How does Freetalk Connect use this information and for what purpose?
    8. To whom does Freetalk Connect transfer your personal or business information?
    9. Linked websites and third party applications
    10. How does Freetalk Connect protect your personal and business information?
    11. Contacting you
    12. Can this privacy statement be modified?
    13. What rights do you have and how can you contact Freetalk Connect?
    14. How long is your personal data kept by Freetalk Connect?


General Information


Freetalk Connect is committed to respecting your privacy and the confidentiality of your personal data, traffic data and communications content.

This Privacy Statement is designed to assist you in understanding how Freetalk Connect uses and safeguards the information you provide in using Freetalk Connect websites and/or Freetalk Connect products.


What is Freetalk Connect and what products does it offer? is operated by Freetalk Connect, registered offices are: 11/F, Block 02, 101 King's Road, North Point, Hong Kong

Freetalk Connect manages this hosted platform for the purchase of business and consumer electronics hardware, software and services.


What is Personal Information?


Personal Information is information that is personally identifiable to you. This information includes your personal and/or business e-mail address, your business address, your business telephone number, your cell phone number, and other similar information related to the operation of your business.


What is Anonymous Information?


Anonymous Information is information that we collect automatically through your visit to our Site but is not associated with your Personal Information. For example, your internet protocol (IP) address and internet browser type (Browser) will be Anonymous Information, except where you perform certain functions on our Site, such as using the MyAccount information or participating in a contest or promotion.


What anonymous information does Freetalk Connect collect on and how does it use it?



Cookies are pieces of information that the Freetalk Connect may store on your computer's hard drive in order to help web applications to recognize you or your or preferences. Freetalk Connect also uses cookies embedded in the browser of the Freetalk Connect software client. Freetalk Connect cookies may contain identifying information. Cookies enable Freetalk Connect to gain information about the use of its websites. This information may be analyzed by third parties on our behalf. The Help option on the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.


Clear Gifs


Freetalk Connect web pages may include clear gifs. Clear gifs (also known as web-beacons) are tiny graphics with a unique identifier, which are used to count your visits to the page (but which do not retain any personally identifiable information).


What personal information does Freetalk Connect collect on


Freetalk Connect may gather and process information that you voluntarily provide to us when using certain Freetalk Connect services and when you communicate with us, including (but not limited to) information in the following categories:

    • Identification data (e.g. name, address, telephone, email address);
    • Profile information (e.g. business description, number of employees, country of business and any information that you choose to make available to others as part of your MyAccount business profile);
    • Survey results and information about your usage of our products and websites;
    • Correspondence between you and Freetalk Connect


How does Freetalk Connect use this information and for what purpose?


Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. Freetalk Connect collects and processes, or has third party service providers acting on Freetalk Connect behalf collecting and processing, personal data relating to you, as permitted or necessary to:

    • provide communication products;
    • provide other services for you (as described when we collect the information);
    • register products that you have purchased with the manufacturer or service provider for warranty or technical support;
    • provide you with customer support and troubleshoot problems;
    • compare information for accuracy;
    • inform you about service updates and faults;
    • request feedback or participation in on-line surveys;
    • resolve disputes;
    • verify your identity;
    • customize, measure, and improve our products and websites content and layout;
    • provide and invoice certain joint services with our strategic partners such as registration, transactions and customer support;
    • organize and carry out Freetalk Connect marketing or promotional operations/offers, contests, games and similar events; and
    • protect your and Freetalk Connect interests, including in particular to enforce our Terms and Conditions and fight against fraud.


To whom does Freetalk Connect transfer your personal or business information?


Except as provided below, Freetalk Connect shall not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content to any third party without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities.

Freetalk Connect may disclose personal information to respond to legal requirements, to protect Freetalk Connect interests, to enforce our policies or to protect anyone's rights, property, or safety.

In order to provide you with Freetalk Connect' products you have requested on other Freetalk Connect sites such as, Freetalk Connect may sometimes, if necessary, share your personal and traffic data with carriers, partner service providers and/or agents, and/or the third party banking organizations or other providers of payment, email delivery, analytical services, customer support, or hosting services. Freetalk Connect will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation.

Some Freetalk Connect products may be co-branded and offered together with or via a partner company. If you register for or use such products, you consent to both Freetalk Connect and the partner company's use of personal or business data collected in connection with the co-branded product.

Your information may be stored and processed in any country in which Freetalk Connect maintains facilities. In this regard, or for the purposes of sharing or disclosing data in accordance with this agreement this article 4, Freetalk Connect reserves the right to transfer information outside of your country. By using Freetalk Connect websites or products you consent to any such transfer of information outside of your country. As Freetalk Connect continues to develop its business, Freetalk Connect might sell or buy subsidiaries or business units. In such transactions as well as in the event Freetalk Connect, or substantially all of its assets are acquired by a third party, personal information of Freetalk Connect users will generally be one of the transferred business assets. We reserve the right to include your personal and business information, collected as an asset, in any such transfer to a third party.


Linked websites and third party applications


Freetalk Connect websites may contain links that will let you leave an Freetalk Connect website and access another website. Linked websites are not under the control of Freetalk Connect and it is possible that these websites have a different privacy policy. The Privacy Statement applies solely to personal and business information that is acquired on the websites or through your use of products, so Freetalk Connect urges you to be careful when you enter any personal information online. Freetalk Connect accepts no responsibility or liability for these other websites.


How does Freetalk Connect protect your personal and business information?


Freetalk Connect shall take appropriate organizational and technical measures to protect the personal data and traffic data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation. Your personal and traffic data can only be accessed by authorized employees or consultants of Freetalk Connect that need to have access to this data in order to be able to fulfill their given duties.


Contacting you


Freetalk Connect may from time to time ask you to provide information on your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on the website or any survey that you accept to take part in is used for the purposes of reviewing this feedback and improving Freetalk Connect products and websites.

Freetalk Connect may contact you to send you messages about faults and service issues. Further, Freetalk Connect reserves the right to use email to notify you of any eventual claims related to your use of Freetalk Connect websites and/or products, including without limitation claims of violation of third party rights.

Freetalk Connect may also use email to keep you up to date with news about the products that you have purchased and/or to inform you about other Freetalk Connect’ products or other information. You can opt-out of the receipt of alerts and/or promotional emails by clicking the ‘unsubscribe’ link on the email that you receive.


Can this privacy statement be modified?


Freetalk Connect reserves the right to modify the provisions of this Privacy Statement if deemed necessary. We will inform you of these changes by publishing the revised Privacy Statement on The revised Privacy Statement shall become effective within thirty (30) days of such publishing, unless you expressly accept the revised statement earlier by clicking on the accept button. You agree that the express acceptance by you, or your continued use of Freetalk Connect products after the notice period of thirty (30) days, shall constitute your acceptance of the Privacy Statement.


What rights do you have and how can you contact Freetalk Connect?


You have the right to access and, where relevant, to amend your personal information. We will respond to requests to view, correct, complete or remove your personal information within a reasonable period of time and upon verification of your identity. Please contact us here: Freetalk Connect will use its best endeavors to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes.

How long is your personal data kept by Freetalk Connect?


Freetalk Connect will retain your information for as long as is necessary to: (1) fulfill any of the Purposes (as defined in article 3 of this Privacy Statement) or (2) comply with applicable legislation, regulatory requests and relevant orders from competent courts.