My Wireless Headset isn't working

If you are having any problems we suggest, as a routine first step, re-starting your computer. Manuals for our products can be found here.

Possible causes for your problem:

• Ensure the headset is charged.
• The volume in the operating system is too low.
• Make sure the MUTE is not selected in your system settings.
• The sound and audio devices settings are not set correctly.
• Ensure the microphone is in the down position (i.e. at least 90 degrees to headband).
• Try the USB dongle in a different USB slot to ensure it is reloaded.
• Re-linking the headset and USB dongle. Press and hold the link (pair) button on the dongle for 5 seconds then press and hold the link (pair) button on the headset for 5 seconds or until the LED light is solidly lit. This forces the two components to re-link channels for communication.
• The Skype settings may not be correct. Open Skype Go to Tools >Options >Audio settings. Click on drop box beside Microphone and Speakers. Change selection to Avnera Audio Device. Ensure that the volume is not set too low to hear. Please test this by using the “Make a free test call” option. Your Voice and the Audio should register on the volume scale. If you need further information please see www.skype.com/help/guides/ for complete instructions for Skype settings and usage.
• If you are on a Mac, go to Skype >Preferences and select the Audio option. Change the Input and Output fields to the Avenera option on the dropdown menu (NOT the Built-in).
• If none of the above solves the problem try: Resetting the headset by inserting a paper clip into the pin hole near the charging cable slot.

Computer does not find headset

Please try the following steps with the USB dongle plugged into your computer:

• Click Start > right click My Computer > click Manage
• Click Device Manager > click Computer name at top of list
• Right click the Computer Name – click scan for Hardware changes
• Click (+) beside Universal Serial Bus Controllers – look for any yellow warning flags
• If there is, right click this device > click properties
• Properties window will open > click drivers tab
• Hardware Update Wizard will open
• Check No, not at this time > Next
• Click Install the software automatically > Next >
• Click > Finish
• This should force the computer to try and find the driver and install. Restart your computer and test headset again.

Advanced Functions (may not work on all computers)

Skype calls can be answered and ended using the headset buttons. These functions have to be enabled using the Skype user interface. To do this go to:

• Skype- Tools >Options >Advanced >Hotkeys
• Check the box beside Enable keyboard shortcuts
• To answer calls press the headset Link button
• To end calls press the headset Link button for 2 seconds

Battery questions

When brand new and fully charged the headset should have up to 5.5 hours of continuous listening capacity. Due to the physical nature of batteries, the charging time may become longer and the actual capacity of the battery may decrease over a prolonged period of time. The battery is not replaceable.